$5 FLAT RATE SHIPPING ON ALL U.S. ORDERS $100 OR MORE

FAQs

Sizing

The carrier measures 14.5" L x 9.5" W x 10.5" H - holds dogs up to 15 pounds. Please note that, like people, dogs come in all weights and sizes so we recommend measuring your dog's height (in a sitting position from bottom of chin to floor) and length (from base of neck to start of tail). We are currently offering this carrier in one size but will offer different sizes in the near future.

Cleaning

Carrier Tote: The interior lining, top layer of strap, leash attachment, and exterior base are made of water repellent cordura nylon. We recommend using a clean cloth or paper towel to brush away any water or liquids. While not detachable, the lining pulls out of the carrier to make cleaning a breeze. The duck canvas and cotton trim should be spot cleaned. The pillow insert should be hand washed and air dried. 

Bow Tie: Machine wash gentle (garment bag advised) and air dry. 

Returns

We hope you love our products as much as we do, but if you are not 100% satisfied, we accept returns within 10 business days of receipt. Returned items must be in original condition. A credit (minus the initial shipping cost) in the form of your original payment will be provided.